Frequently Asked Questions

COVID-19

Are you open?

Yes, we’re open and taking health and safety seriously. Check out our COVID-19 response page for more information.

CHECKING IN

Where do I check in?

At the bar! Convenient, don’t you think? Walk through the double doors on Chicon and you can’t miss it.

Can I check in early?

Give us a call and we’ll see what we can do.

Can I check out late?

We’ll do our best to accommodate, but it depends on the day’s check-ins. Give us a call and we’ll see what we can work out.

Anything else I need to know about check-in?

You must be 21 (or over!) to book a room with us.

PARKING

Where do I park my car?

Valet parking is available for $30/day + tax. In and out privileges of course.

HOTEL SERVICES

Do you have a concierge?

Our front desk team can definitely point you in the right direction. We also have handy field guides available in rooms. For more info (and local tips) text us at 512-399-1927 or an email austin@arrivehotels.com.

Do you have free Wi-Fi?

We sure do.

Do you have a restaurant?

We have two! At Vixen’s Wedding, you’ll find bright, flavorful food inspired by Goa, India and Portugal, using local ingredients from our beautiful state of Texas. It’s open nightly for dinner. Next door, Lefty’s Brick Bar is East Austin’s outdoor frosty drink oasis. It’s open every day and goes late.

Do you have a bar?

Yes, Gin Bar is open every weekend and serves 90+ gins imported from the farthest corners of the globe.

Where can I get coffee?

Our friends at Cartel Coffee Lab have set up a beautiful little shop here. They bring a decade of experience sourcing and roasting some of the world’s most exciting coffees. They’re open every day 7am-8pm.

Do you have a spa?

We don’t, but we can connect you with in-room spa services! Text us at 512-399-1927 before or during your stay and we’ll make it happen.

ROOMS

Do you have rollaway beds or cribs?

No, we don’t.

Do you have refrigerators in your rooms?

Yes, and they come stocked with chilled water.

Can I throw a party in my room?

Thanks for asking. Hotel room parties are not permitted so all guests can enjoy their R&R. Meet your friends at Lefty’s Brick Bar or Gin Bar for a good time.

Can I smoke or vape in my room?

No. And we’ll charge you $250 if you do.

What about on my patio or in the courtyard?

We’re a smoke-free property. This includes balconies and communal outdoor spaces.

Can you tell me about the hotel’s ADA features?

We have accessible features throughout, including at the registration desk, in designated guestrooms, on pathways, at the restaurant and at our other public spaces. For more details, please email austin@arrivehotels.com.

PETS

Do you allow dogs?

Yes, as long as your dog is well behaved, and you don’t leave them alone in the room. There is no pet fee, but you’re responsible for any damage or mess and will be billed accordingly.

Do you allow service animals?

Of course!

MEETINGS & EVENTS

Can I host a meeting or event at ARRIVE Austin?

We’d love to host your group. Check out the Private Events page, hit the “Book Now” button, and we’ll get the conversation started.

Do you do weddings?

Sometimes. We are a relatively small property, but sometimes it’s a gorgeous fit. Check out the Private Events page, hit the “Book Now” button, and we’ll go from there.

RESERVATIONS

How do I book a room?

The internet is the best. In fact, you’re here now – so just click the Book Now link in the top right corner of this page.

Can I cancel or change my reservation?

Yes, you can modify your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page. If there’s something more complicated or you need help, email us at austin@arrivehotels.com. For information on cancellation policies and refunds, please check your confirmation email.

Can I reserve a block of rooms?

Yes. Email us at austin@arrivehotels.com to let us know how many friends are coming.

Are you close to the Convention Center?

We are a quick scooter or Uber ride away.

TEXTING

Why do I have to give you my mobile number to book a room?

We like to communicate with guests via text. We will text you with arrival info before your stay. You can text us at 512-399-1927 with any questions or requests, and during your stay you can text us for anything you need, including housekeeping, local recommendations or reservations, and more.

What if I don’t want to receive texts?

To opt out of texting, just reply “Stop” at any time.

Do all these texts cost money?

We don’t charge you anything, but your standard text messaging charges will apply to all texts with us.