Frequently Asked Questions
CHECKING IN & OUT
When is check-in and check-out?
Check-in is at 3pm and check-out is at 11am.
When is check-in and check-out?
Check-in is at 3PM and check-out is at 11AM.
Where do I check in?
Check-in at the counter for our bakery, Hustle & Dough.
Can I check in early?
Give us a call and we’ll see what we can do!
Can I check out late?
We’ll do our best to accommodate, but it depends on the day’s check-ins. Give us a call and we’ll see what we can work out.
Anything else I need to know about check-in?
You must be 21 (or over!) to book a room with us.
ROOMS
Do the rooms have fridges?
Yes, all rooms have a fridge which you are free to use. We also offer a fully-stocked minibar with gourmet snacks and refreshing drinks.
Do you have rollaway beds or cribs?
No, we don’t.
Can I smoke or vape in my room?
No and we’ll charge $250 if you do.
DOGS
Do you allow dogs?
Yes, well-behaved dogs 30lbs and under are welcome with a one-time, $50 + tax non-refundable pet cleaning fee per stay. Use of a plush dog bed and ceramic bowls during your stay are included, as well as courtesy bags, organic treats, and a custom chew toy to enjoy and take home!
*Limit 1 dog per room. We’d love to see photos of your cats, ferrets, and other non-canine pets, but they cannot stay with us.
GETTING AROUND
Do you have bikes or scooters for rent?
We don’t have any bicycles or scooters, but you may find one from an outside vendor to borrow.
Are you near a trolley stop?
Yes, there’s one right in front of the hotel.
What other forms of transportation are around?
Since we’re close to Beale Street, so you can walk, rent scooters, bicycles, hop a trolley, use a ride share app, and more.
LOCAL
Any recommendations for my visit?
Yes! Check out our Memphis field guide for tips.
Are you close to Beale Street?
We’re within walking distance.
Are you close to Downtown?
It’s a short walk, scooter, or trolley ride to get to the center of Downtown.
Are you close to the Convention Center?
It’s an easy scooter ride or a quick Uber ride away.
AMENITIES
Do you have any restaurants and bars on site?
Yes. There’s Longshot, a shuffleboard bar and restaurant that’s quickly become a local favorite. We also have Hustle & Dough, an all-day bakery and café with homemade breads and pastries. If you’re looking for something a little stiffer, try Bar Hustle for delicious cocktails, wine, and beer from happy hour until late night.
Do you have room service?
Yes! Room service is available from all three of our dining outlets. Hustle & Dough, located right downstairs in the lobby, offers our hotel guests in-room breakfast and lunch from 7AM to 2PM daily. Bar Hustle offers cocktails, beer, wine, and light snacks from our kitchen from 5-10PM daily. Hotel guests can also enjoy bar snacks, burgers, sandwiches, and more in-room from our shuffleboard bar, Longshot, Thu-Sat starting at 5PM
Do you have free Wi-Fi?
Yes, we do!
Do you have a concierge?
We do have staff on-site that can help with recommendations and conveniences throughout your stay. Text us and we’ll help out.
Do you have parking?
Yes! Valet Parking is available for $34/night + tax. Hotel guests can pull up to the hotel loading zone on Butler St, adjacent to the hotel, for luggage assistance, check-in, and valet parking access. The parking garage is locked from midnight to 6AM. If you will need your car between these hours, please contact the front desk to make arrangements ahead of time.
Do you have a Fitness Center?
Yes! We have a guest-exclusive Fitness Center, located on the 2nd floor of the hotel. It’s open from 7am to 9pm daily and features a Peloton bike, two treadmills, free weights, a weight bench, resistance bands, stability balls, medicine balls, mats, and foam rollers. Water and gym towels are provided!
RESERVATIONS
What’s the best and cheapest way to book a room?
Booking online via our website is always the cheapest, best way to reserve your room.
Can I cancel or change my reservation?
Yes, you can modify your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page. If it’s something more complicated or you need to talk to us, email us at memphis@arrivehotels.com. For information on cancellation policies and refunds, please check your confirmation email.
MEETINGS & EVENTS
Do you have a meeting space?
We have a conference room with a variety of flexible setups for meeting, office and group use for 20+ people.
Do you do weddings?
We can certainly host your guests and do room blocks, and we may be able to pull off some gatherings in our meeting room or at our shuffleboard bar and restaurant Longshot. You’ll probably need to hold your ceremony and main reception elsewhere, but we know some places. Contact us here if you want to learn more.