Frequently Asked Questions
CHECKING IN & OUT
When is check-in and check-out?
Check-in is at 3pm and check-out is at 11am.
Where do I check in?
Check in at Reception. It’s located up the same walkway as our restaurant, Dram Yard, at the corner of S. 2nd Street and Dock Street.
Can I check in early?
Give us a call and we’ll see what we can do.
Anything else I need to know about check-in?
You must be 21 (or over!) to book a room with us.
How do I check out?
Text us when you’re leaving. If you need a copy of your folio, swing by Reception.
HOTEL SERVICES
Do you have Wi-Fi?
Yes, Wi-Fi is included in our daily destination fee.
Do you have a restaurant?
Yes, and it’s delightful. Dram Yard, our cozy restaurant serving Southern coastal flavors with a global twist, is open for breakfast and coffee Monday-Friday 7AM-11AM and Saturday & Sunday 7AM-10AM. Brunch is offered on weekends from 10am-2pm and dinner is served Wednesday through Sunday 5pm-10pm.
We recommend making a reservation in advance for dinner and brunch! Our courtyard garden bar, Gazebo Bar, serves craft cocktails and flavorful snacks daily from 3pm-10pm.
Can We BYOB?
No BYOB in public areas, but Gazebo Bar and Dram Yard serve excellent beverages.
Do you have a spa?
We don’t, but we can connect you with in-room spa services! Text us at 910-447-4704 before or during your stay and we’ll make it happen.
Do you have a concierge?
Our front desk team can definitely point you in the right direction. Start with our Field Guide, reach out via text at 910-447-4704 or by email at wilmington@arrivehotels.com with questions.
ROOMS
Do you have rollaway beds or cribs?
No, we don’t. The couches in our Suites are not pull-outs either.
Do you have refrigerators in your rooms?
Our Suites have mini-fridges.
Can I throw a party in my room?
Thanks for asking. Hotel room parties are not permitted so all guests can enjoy their R&R. Meet your friends at Gazebo Bar or Dram Yard for a drink.
Can I smoke or vape in my room?
No. And we’ll charge you $250 if you do.
What about on my patio or in the courtyard?
We’re a smoke-free property. This includes balconies and communal outdoor spaces.
Can you tell me about the hotel’s ADA features?
We have accessible features throughout, including at the registration desk, in designated guest rooms, on pathways, at the restaurant and at our other public spaces. For more details, please email wilmington@arrivehotels.com.
PARKING
Where do I park my car?
Overnight valet parking is available for $26 per night. In and out privileges included. If you have a local friend visiting for a meal at Dram Yard, visitor parking is available for $7 from 7am to 11pm.
PETS
Do you allow dogs?
Yes, well-behaved dogs 30lbs and under are welcome with a one-time, $100 + tax non-refundable pet cleaning fee per stay. Use of a plush dog bed and ceramic bowls during your stay are included, as well as courtesy bags, organic treats, and a custom chew toy to enjoy and take home! *Limit 1 dog per room. We’d love to see photos of your cats, ferrets, and other non-canine pets, but they cannot stay with us.
RESERVATIONS
How do I book a room?
Using our website is always the easiest and cheapest way to book a room.
Can I cancel or change my reservation?
Yes, you can cancel your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page, or you can email us at wilmington@arrivehotels.com. For information on cancellation policies and refunds, please check your confirmation email.
Do you charge a destination fee?
Indeed, we do. A daily destination fee of $15+tax is added to all bookings. This destination fee includes a welcome refreshment, high speed Wi-Fi, and 10% off dining at Dram Yard.
What if I don’t want all those amazing perks?
The destination fee still applies, so enjoy those benefits.
Can I reserve a block of rooms?
Yes. Visit our Private Events page and click “Book Now” to get the conversation going.
TEXTING
Why do I have to give you my mobile number to book a room?
We like to communicate with guests via text. We will text you with arrival info before your stay. You can text us at 910-447-4704 with any questions or requests, and during your stay you can text us for anything you need, including housekeeping, local recommendations or reservations, and more.
What if I don’t want to receive texts?
To opt out of texting, just reply “Stop” at any time.
Do all these texts cost money?
We don’t charge you anything, but your standard text messaging charges will apply to all texts with us.
MEETINGS & EVENTS
Can I host a meeting or event at ARRIVE Wilmington?
We’d love to host your group. Check out the Private Events page, hit the “Book Now” button, and we’ll get the ball rolling.