Frequently Asked Questions

COVID-19

Are you open?

Yes, we’re open and taking health and safety seriously. Check out our COVID-19 response page for more information.

CHECKING IN & OUT

Where do I check in?

Check in at the Library. It’s located up the same walkway as our restaurant, Dram Yard, at the corner of S. 2nd St and Dock St and is open from 7am-Midnight.

What if I need to check in super late?

If you’ll be checking in after midnight, please text us before 10pm so that we can make arrangements. You can text us at 910-447-4704.

Anything else I need to know about check-in?

You must be 21 (or over!) to book a room with us.

How do I check out?

Text us when you’re leaving. If you need a copy of your folio, swing by the library.

HOTEL SERVICES

Do you have free Wi-Fi?

Yes, and it’s high-speed too.

Do you have a restaurant?

Yes, and it’s delightful. Dram Yard is our cozy restaurant, serving globally inspired small plates and top-notch cocktails, Wednesday-Monday. We recommend making a reservation. We don’t serve breakfast or lunch, but there’s a great field guide in your room that includes our favorite spots.

Can We BYOB?

No BYOB in public areas, but Gazebo Bar and Dram Yard serve excellent beverages.

Do you have a spa?

We don’t, but we can connect you with in-room spa services! Text us at 910-447-4704 before or during your stay and we’ll make it happen.

Do you have a concierge?

Our front desk team can definitely point you in the right direction. Start with our Field Guide, reach out via text at 910-447-4704 or by email at wilmington@arrivehotels.com with questions.

Where can I find coffee?

Our favorite coffee bar, Bespoke Coffee, is just a few blocks away. Our Suites and the Loft have a coffee and tea set-up and if you’re staying in a Mini, we can provide an in-room coffee maker for a small fee.

Do you have a secret confessional?

Yes, we do. Looks like the secret is out.

ROOMS

Do you have rollaway beds or cribs?

No, we don’t. The couches in our Suites are not pull-outs either.

Do you have refrigerators in your rooms?

Suites and The Loft have mini-fridges.

Can I throw a party in my room?

Thanks for asking. Hotel room parties are not permitted so all guests can enjoy their R&R. Meet your friends at Gazebo Bar or Dram Yard for a drink.

Can I smoke or vape in my room?

No. And we’ll charge you $250 if you do.

What about on my patio or in the courtyard?

We’re a smoke-free property. This includes balconies and communal outdoor spaces.

Can you tell me about the hotel’s ADA features?

We have accessible features throughout, including at the registration desk, in designated guestrooms, on pathways, at the restaurant and at our other public spaces. For more details, please email wilmington@arrivehotels.com.

PARKING

Where do I park my car?

We offer free parking in our lot across the street, just behind the white brick wall. Program 108 S. Second St. Wilmington, NC 28401 into your GPS, then pop across the street to check in. If our lot is full, we can provide suggestions on other public lots nearby. Just text us.

PETS

Is my dog allowed?

Yes, well-behaved dogs are welcome, but please no potty breaks in the garden. Any in-room damage or garden surprises will be reflected on your bill.

Do you allow service animals?

Of course!

RESERVATIONS

How do I book a room?

Using our website is always the easiest and cheapest way to book a room.

Can I cancel or change my reservation?

Yes, you can cancel your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page, or you can email us at wilmington@arrivehotels.com. For information on cancellation policies and refunds, please check your confirmation email.

My reservation says it’s not refundable. What’s the deal?

To keep our rates low, we often require non-refundable prepaid bookings. If you have a non-refundable booking and need to cancel, shoot us a text at 910-447-4704 or email us at wilmington@arrivehotels.com, and we’ll see what our options are.

Can I reserve a block of rooms?

Yes. Visit our Private Events page and click “Book Now” to get the conversation going.

TEXTING

Why do I have to give you my mobile number to book a room?

We like to communicate with guests via text. We will text you with arrival info before your stay. You can text us at 910-447-4704 with any questions or requests, and during your stay you can text us for anything you need, including housekeeping, local recommendations or reservations, and more.

What if I don’t want to receive texts?

To opt out of texting, just reply “Stop” at any time.

Do all these texts cost money?

We don’t charge you anything, but your standard text messaging charges will apply to all texts with us.

MEETINGS & EVENTS

Can I host a meeting or event at ARRIVE Wilmington?

We’d love to host your group. Check out the Private Events page, hit the “Book Now” button, and we’ll get the ball rolling.

Do you do weddings?

If you are looking to elope, yes. If you’re envisioning a larger event, we recommend the Private City Club across the street or Saint Thomas Preservations Hall. Email us at wilmington@arrivehotels.com and we will connect you to the right people.