Our COVID-19 Response
WHICH HOTELS ARE OPEN?
At this time, ARRIVE hotels in Memphis, Palm Springs, and Austin are open. Upon check-in, guests may be required to sign a waiver acknowledging adherence to local travel guidelines and restrictions.
ARE ANY OF YOUR RESTAURANTS OPEN?
Yes! The majority of our food and beverage outlets are open and serving guests in a way that’s safe, properly distanced, and in adherence with CDC recommendations. As regulations continue to change by city, check our social media accounts for the latest updates.
HOW ARE YOU PROTECTING YOUR COMMUNITIES?
ARRIVE by Palisociety has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s statements regarding COVID-19 precautions. On a daily basis, our hotels and restaurants are working to ensure that they meet the latest guidance on hygiene and cleaning.
CLEANING PRODUCTS & PROTOCOLS
We’re always keeping it spotless; however, for your peace of mind, we’re using EPA-approved disinfectants on all surfaces. This protocol includes extra time during the housekeeping process to focus on all touchpoints.
We have placed appropriate and visible signage throughout the hotels and restaurants promoting personal hygiene and other CDC and local guidelines for COVID-19 prevention.
EMPLOYEE HEALTH, SAFETY, HYGIENE & KNOWLEDGE
• Hand Hygiene: Proper and frequent hand-washing is vital to help combat the spread of viruses. In our daily meetings, our team members are reminded that cleanliness starts with this simple act.
• Ongoing Training: In addition to training our employees on housekeeping and hygiene protocols, all hotel employees are also completing ongoing enhanced COVID-19 awareness training.
Employees will be instructed to stay home if they’re experiencing any symptom of COVID-19 or if they have been in contact with any individuals infected with COVID-19. We will provide a flexible sick leave policy in accordance with the Families First Coronavirus Response Act to ensure that employees do not feel economic pressure to return to work where they or their families are experiencing COVID-19 symptoms.
AMENITIES & SERVICES
City, state, and national safety measures we’re following means that some of our services and amenities may differ from what’s listed online or may be currently operating in a limited capacity. Please call or email us with any questions or to receive the most up-to-date details.
WHAT’S YOUR CANCELLATION POLICY?
We understand travel plans are unpredictable these days, so we’ve made all flexible rate bookings fully refundable until two days prior to check-in.