Frequently Asked Questions

Can children stay at ARRIVE Palm Springs?

We are an “adults only” resort. All guests must be 21 or older. There are no exceptions, unless you are a pawrent and you’d like to being your well-behaved dog.

When is check-in and check-out?

Check-in is at 3pm and check-out is at 11am.

Where do I check in?

Check-in at the bar, right next to the pool.

Can I check in early?

Give us a call or text us and we’ll see what we can do!

Can I check out late?

We’ll do our best to accommodate, but it depends on the day’s check-ins. Give us a call and we’ll see what we can work out.

How do I check out?

Text us and let us know you’re leaving. If you need a copy of your folio, come see us at the bar.

Do you have Wi-Fi?

Yes, Wi-Fi is included in our daily resort fee.

Do you offer room service?

Yes! Room service is available seven days a week. The room service menu and hours match our poolside restaurant. You’ll find the menu in your room and you can text us to place your order.

Do you have a spa?

We don’t, but we can connect you with in-room spa services! Text us at 760.227.7037 before or during your stay and we’ll make it happen.

Do you have a bike I can borrow?

Yes, we have bicycles available, first-come, first-served.

Do you have a concierge?

Our front desk team can definitely point you in the right direction. Start with our Field Guide, reach out via text at 760.227.7037 or by email at palmsprings@arrivehotels.com with questions.

Do the rooms have fridges?

Yes, all rooms have a fridge which you are free to use. We also offer a fully-stocked minibar with gourmet snacks and refreshing drinks.

Do you have rollaway beds or cribs?

No, we don’t.

Can I throw a party in my room?

Thanks for asking. Hotel room parties are not permitted so all guests can enjoy their R&R. Meet your friends for a meal at our poolside restaurant. Or outside guests can reserve pool loungers for $25, subject to availability.

Can I smoke or vape in my room?

No. And we’ll charge you $250 if you do.

What about on my patio or in the courtyard?

We’re a smoke-free property. This includes patios and communal outdoor spaces.

Can you tell me about the hotel’s ADA features?

We’ve got accessible features throughout, including at the registration desk, in designated guestrooms, on pathways, at the restaurant and at our other public spaces. For more details, please email palmsprings@arrivehotels.com.

Can people who aren’t staying at the hotel hang out by the pool?

Neighbors and friends are always welcome to dine at our poolside restaurant! If you’d like to swim (or tan!) a limited number of day passes are available by reserving loungers, private cabanas, and day beds in advance. Click here to learn more. We also invite locals to join us for Night Swims on Monday and Tuesday evening from 7-10pm for a $10 entry fee.

Do you have a restaurant?

Yes, our poolside restaurant, Palm Canyon Swim & Social, is open for breakfast and poolside snacks daily.

Do you have a bar?

Yes, our poolside restaurant, Palm Canyon Swim & Social, serves plenty of beer, wine, and cocktails too.

Is Palm Canyon Swim & Social open to the public?

Yes! As long as you’re over 21, you’re welcome to dine with us. Click here to learn more or make a reservation. Pups are welcome on our patio, too! If you want to swim before or after you dine, we do offer limited day passes which can be reserved on ResortPass.

Where can I get coffee?

Our friends at Cartel Coffee Lab have set up a beautiful little spot here.

Do you have an ice cream and retail shop all rolled into one?

Indeed! Check out the best little ice cream shop in the whole Coachella Valley: Ice Cream & Shop.

Where do I park my car?

Self-parking in our lot is included in the resort fee. Limit one vehicle per room. Entrance to the parking lot is off Wawona Street. Please pick up a parking pass when you check-in.

Do you have car charging stations?

No, we don’t. But there’s one within walking distance that we can point you to.

Do you allow dogs?

Yes, well-behaved dogs 30lbs and under are welcome with a one-time, $100 + tax non-refundable pet cleaning fee per stay. Use of a plush dog bed and ceramic bowls during your stay are included, as well as courtesy bags, organic treats, and a custom chew toy to enjoy and take home! *Limit 1 dog per room. We’d love to see photos of your cats, ferrets, and other non-canine pets, but they cannot stay with us.

How do I book a room?

Online through our website is always the easiest and cheapest way to book a room.

Do you charge a resort fee?

Indeed, we do. A daily resort fee of $30+tax is added to all bookings. This resort fee includes self-parking for one vehicle per room and plenty of perks like a welcome refreshment when you check in, free Wi-Fi, use of our house bicycles (subject to availability), and pool towels and chairs while you take a dip.

What if I don’t want all these amazing perks?

The resort fee still applies, so enjoy those benefits.

Can I cancel my reservation?

Yes, you can cancel your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page, or you can text us at 760.227.7037 or email us at palmsprings@arrivehotels.com. For information on cancellation policies and refunds, please check your confirmation email.

Can I reserve a block of rooms?

Absolutely. Check out our Private Events page and let us know the details.

Why do I have to give you my mobile phone to book a room?

We use text message to interact with guests. We will text you with arrival info before your stay. You can text us at 760.227.7037 with any questions or requests, and during your stay you can text us for anything you need, including housekeeping, local recommendations or reservations, ice, etc.

What if I don’t want to receive texts?

To opt out of texting, just reply “Stop” at any time.

Do all those texts cost money?

Your standard text messaging charges will apply to all texts with us. We don’t charge anything extra, though.

Can I host a meeting or event at ARRIVE Palm Springs?

We’d love to host your group. We have a great event space we call The Palm Springs Fan Club that’s great for intimate get-togethers. Check out the Private Events page, hit the “Book Now” button, and we’ll get the conversation started.

Do you do weddings?

Sometimes. We are a relatively small property, so it depends on what you’re envisioning. Check out the Private Events page, hit the “Book Now” button, and we’ll get the conversation started.